Delivery and returns

Your DRN products are typically sent by Air Mail directly to your registered delivery address as indicated in your purchase.

Shipments are dispatched within 24 hours from the time your purchase has been approved. Delivery time is estimated at between 7-12 working days for normal post.

You are responsible for any customs charges, duties and/or taxes, if any, upon arrival of your purchase in your country.

Additional shipping charges may apply depending on your location and the size of your order.

Returns, replacements and refunds are accepted within a set timeframe and upon meeting return conditions. Please refer to our refund policy page.

If your item is received as ‘damaged’, you must contact us within 7 working days of receipt of a damaged item, notifying us that the item was received in ‘damaged’ condition.

You will receive instructions on returning the item. You must send the damaged item together with any damaged packaging upon return, and we will proceed to replace your damaged item.

Please refer to our our refund policy page.

You are responsible for the postage costs of returning the item.